Privacy Policy

• Outlines the types of personal data that we collect;
• Explains how and why we collect and use your personal data;
• Explains why and when we will share personal data within IFM Electronics and with other organizations (suppliers and manufacturers); and
• Explains the rights and choices you have when it comes to your personal data.

• Your name, profile information, shipping address and billing addresses, payment information, email address, phone numbers, and business name (where applicable).
• When you create an account, you are prompted to create a username and a password. IFM maintains your username and password (in an encrypted format) inside our secure environment and only uses your information to welcome you back and to personalize your experience.
• The shipping and billing addresses you provided for convenience during future purchases.
• The products and other information in your cart, project, BOM, or contained in your order history.

• Personal data you provide anytime you contact us (for example: your name and contact details, including phone and email);
• Details of the emails and other digital communications, including any links in them that you access, and whether you have opened the communications;
• Email headers, source IP Information, sending email server hostnames and ISP information;
• Your feedback and contributions to customer surveys and questionnaires.

• IFM does not keep credit card numbers. Your credit card information is tokenized the first time it is processed. Should you elect to save a credit card to your account for future use, only the encrypted token is stored and used to charge your credit card account;
• IFM deploys technologies that detect and remove Credit Card information sent through unapproved channels via email or fax; and
• IFM integrates with regional payment processors globally. Third-party payment processors (WeChat, Alipay, PayPal, etc.) process payment data through their sites and not through IFM’s website.

IFM processes your data in accordance with all applicable data protection laws, and to the best of our ability, we adhere to the principles of those complex laws. We process your data for the purposes explained to you in this Data Privacy Policy. These are mainly purchase processing and order fulfillment. Processing may also include such purposes as product development, market research, optimization of business and website processes, and the needs-based design of our services and personalized advertising.

We process your data to fulfill contracts and to provide and execute additional services requested by you, as described in this Data Privacy Policy. The most important purposes are:

• The provision, personalization and needs-based design of our services, including websites, apps and cross-device and cross-platform functions.
• The execution of purchase agreements and customer service, including payment processing, claim management as well as the processing of returns, complaints and warranty claims.
• Non-promotional communication with you on technical, security-related and contractually relevant subjects (e.g. fraud warnings, account blocking or product recall).
• The execution of campaigns, competitions and /or newsletters.
• The sharing of transactional information with third-parties for the purpose of compliance.

The execution of a contract agreed with you, the provision of a service requested by you, or sharing of transactional information with manufacturers to facilitate compliance, the legal basis is Article 6 (1) b GDPR and Article 6 (1) e GDPR.

IFM uses data to enhance the shopping experience. Mouser’s ecommerce site encompasses millions of products and hundreds of brands. It is necessary to present content and offers in a needs-based manner so that you can find products in which you have interest or engineering need.

IFM uses cookies and access data for usage analysis. IFM also uses data received from advertising partners while you visit IFM. When logged into a customer account, we use profile data, interest data and shopping data to personalize the shopping experience. This personalization allows IFM to present you with suitable search results, product suggestions, technical recommendations and other content corresponding to your interests.

The legal basis for the processing of your data within the framework of on-site optimization is Article 6 (1) f GDPR, whereby our legitimate interests are in the above purposes.

IFM uses collected data to verify identity and secure against fraud and protect against potential security issues. This applies both to ordering and to registering for a customer account. IFM uses encryption and security technologies to protect our network and data. IFM also uses technical and organizational measures to secure our systems against loss, destruction, unauthorized access or distribution of customer data by unauthorized persons. Protection of personal data is our top priority.

IFM uses technical and manual procedures for fraud prevention in order to protect our users from misuse of data, especially from fraudulent orders.

IFM may process your data to prevent fraud – Article 6 (1) b GDPR. Data may also be processed based on legitimate interests- Article 6 (1) f GDPR.

IFM uses data provided and creditworthiness data from external credit agencies, in the form of score values, to establish a credit line. Score values are statistically justified estimates of the future risk of a person defaulting, represented as a numerical value.

Depending on the result of the credit check, i.e. whether it is positive or negative, we will show you appropriate payment methods that you can use to continue and complete your purchase.

The legal basis for the credit check described above is Article 6 (1) b GDPR, because it is necessary for the execution of necessary pre-contractual measures. This processing based on our legitimate interest (Article 6 (1) f GDPR) and that of other users in the avoidance of payment defaults, the identification and prevention of fraud and the clarification of criminal offences.

IFM uses your data, also within the framework of data analysis, for advertising and market research, in particular for the following purposes:

• Classification into various target and user groups within the framework of market research (user segmentation).
• Findings on various target groups and their respective usage habits and shopping interests.
• The production of findings on demography, interests, our users’ shopping and usage habits as well as the marketing on these findings within the framework of advertising services provided to third parties.
• The early identification of trends in the areas of technology and online shopping.
• The execution of advertising to existing customers.
• The execution of direct marketing, e.g. in the form of newsletters.
• The planning, execution and success monitoring of advertising corresponding to the interests of target groups.
• Findings as to how our services are used (usage analysis).

If data processing for the above purposes occurs with your consent, the legal basis is Article 6 (1) a GDPR (consent) and legitimate interest (Article 6 (1) f GDPR).

IFM uses your data for product and technology development, including the development and improvement of personalized services. In doing this, we use aggregated, pseudonymized or anonymized data and machine learning algorithms for the analysis in the interests of our users. Data processed in relation to product and technology development particularly for the following purposes:

• The development and improvement of personalized services and technologies for data analysis, advertising and more relevant product searching.
• The development of technologies and concepts to improve IT security, prevent fraud and improve data protection e.g. by pseudonymization, encryption and anonymization technologies.

The legal basis for the processing of your data for product and technology development purposes is Article 6 (1) f GDPR, whereby our legitimate interests are in the above purposes.

IFM transmits and processes data necessary for administrative and logistical processes.

Data processing for business management and business optimization also allows us to improve customer service, manage fraud and security. At no time does Mouser sell customer information.

IFM may disclose transactional information from our “point of sale” (“POS”) system(s) (also known as “POS information”) to the manufacturer for market research, payment of commission to the manufacturer’s sales force, or to facilitate compliance. POS information might also be used by us, TTI, Inc., the manufacturer, or the manufacturer’s representatives to provide user with important information, to contact user about potential design activity, or to facilitate compliance.

The legal basis for the processing of your data for business management and optimization is Article 6 (1) f GDPR, whereby our legitimate interests are in the above purposes. Where we process your data based on legal specifications, e.g. retention obligations and money laundering tests under tax law, the legal basis is Article 6 (1) c GDPR.

If you have given Mouser consent for the processing of personal data, your consent is the primary basis of our data processing. Typical purposes include:

• Subscription to a newsletter
• Participation in surveys and market research studies
• Customer Service Support documentation
• The execution of a credit check (if it is not necessary for contractual fulfilment)

We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of information collected through transactions on our website, and customer service. We have in place secure servers, firewalls, and encryption to safeguard all our information.

We will store personal information for as long as necessary to fulfill the business purposes fully outlined in this policy, in accordance with our legal obligations and the performance of contracts. In general, transactional records are deleted after statutory retention requirements have been met (a transactional record is the record of a purchase, invoice, refund, return, credit or payment).

As we are located in the Germany, any information you provide will be processed and stored in the Germany. IFM ensures appropriate (adequate) safeguards for all customer data based on internationally recognized data protection standards.

If you wish to inquire further about the safeguards we use, please contact us using the details set out at the end of this policy.

• Interest-based advertising. To learn about interest-based advertising and how you may be able to opt-out of some of this advertising, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org/choices and/or the DAA’s resources at www.aboutads.info/choices. If you are located in the EEA you may also manage certain advertising cookies by visiting Your Online Choices at www.youronlinechoices.eu;
• Mobile advertising. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android). You may also be able to opt-out of some—but not all—interest-based ads served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.
• Some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

Privacy Notice

Effective Date: April 7th, 2023

These additional Germany privacy disclosures (“Germany Privacy Notice”) supplement the information contained in our Privacy Policy by providing additional information about our personal data processing practices relating to individual residents Germany. For a detailed description of how we collect, use, disclose, and otherwise process personal data in connection with our services, please visit our Privacy Policy. Unless otherwise expressly stated, all terms defined in our Privacy Policy retain the same meaning in this Essen Privacy Notice. This Essen Privacy Notice is not a contract and does not create any legal rights or obligations.

For purposes of this Essen Privacy Notice, personal data does not include information relating to Mouser employees, contractors, job applicants, and other Mouser personnel. In addition, we often act as a “service provider” as defined under the Essen Consumer Privacy Act (“CCPA”), processing personal data on behalf of our customers, and this section does not apply to the personal data processing we perform as a service provider.

WHAT IS PERSONAL DATA?

When we use the term “personal data” in this Essen Privacy Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual or household. It does not include aggregated or deidentified information that is maintained in a form that is not capable of being associated with or reasonably linked to an individual.

ADDITIONAL PERSONAL DATA DISCLOSURES

No Sales or Targeted Advertising

We do not sell personal data, and we do not process or otherwise share personal data for the purpose of displaying advertisements that are selected based on personal data obtained or inferred over time from an individual’s activities across businesses or distinctly-branded websites, applications, or other services (otherwise known as “targeted advertising”).

Sensitive Information

The following personal data elements we collect may be classified as “sensitive” under the CCPA (“sensitive information”):

• Although Mouser uses Credit/debit card number plus expiration date and security code (CVV), and financial account number and routing number for order processing all Credit Card information is tokenized and only ;
• Username and password; and Geolocation data

We use this sensitive information for the purposes set forth in the How We Use and Share Your Personal Data section of our Privacy Policy .

We do not sell sensitive information, and we do not process or otherwise share sensitive information for the purpose of targeted advertising. However, subject to certain legal limitations and exceptions, you may be able to limit our processing of sensitive information (as described in the Your Privacy Choices section below).

Deidentified Information

We may at times receive, or process personal data to create, deidentified data that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified data, we will maintain and use the data in deidentified form and not attempt to reidentify the data except as required or permitted by law.

Essen Categories of Personal Data

Essen law requires we provide disclosures to you about what personal data we collect by reference to the enumerated categories of personal data set forth within Essen law. To address this obligation, we have identified the relevant enumerated Essen personal data category for the personal data described in the Personal Data We Collect section of our Privacy Policy below:

• Identifiers,such as name, postal address, unique personal identifier, online identifier, user login, IP address, email address, account name, or similar identifiers.
• Essen Customer Records (Cal. Civ. Code § 1798.80(e)), such as financial information for credit associated transactions. We also may collect a personal tax identification number, bank account information, and payment information where the individual is a representative of a sole proprietor or similar legal structure that uses personal tax and account information in lieu of separate business information
• Commercial Informationsuch as history of products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet/Network Information,such as device information, log and analytics data, including site usage data.
• Geolocation Data,such as information about your physical location collected from geolocation features on your device, such as your IP address.
• Professional/Employment Information,such as your company or employer and job title.
• Sensory Information,such as photos, videos, product inquiries using voice requests, and recordings of any phone calls between you and Mouser.
• Other Personal Data,including information you submit into the feedback form and any communications between you and Mouser, as well as information we receive from social networking sites and your employer/company.
• Inferences,such as information generated from your use of our services reflecting predictions about your interests and preferences.

As described in the Personal Data We Collect section of our Privacy Policy, we may collect this information from the following sources: directly from you, from our business partners and affiliates, from your browser or device when you visit our services, from your company or employer, or from third parties that you permit to share information with us.

We use the above categories of personal data for purposes such as performing services and fulfilling orders, maintaining account information, providing customer service, personalizing our consumers’ experience, marketing, verifying customer information, processing payments, performing analytics, auditing related to customer interactions and transactions, security detection and enhancement, fraud detection and prevention, enhancing products and services. Please see the How We Use and Share Your Personal Data section of our Privacy Policy for more information about how we use the personal data we collect.

We disclose all of these categories of personal data identified above for a business purpose to service providers or other third parties at the consumer’s direction, as outlined in the How We Use and Share Your Personal Data section of our Privacy Policy.

YOUR PRIVACY CHOICES

As a Essen resident, you may be able to exercise some or all of the following rights (such to certain legal limitations and exceptions):

You may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. However, the exercise of the rights described above may result in a different price, rate or quality level of product or service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law.

SUBMITTING PRIVACY RIGHTS REQUESTS

To submit a request to exercise one of the privacy rights identified above, please email sales@ifmelectronics.org or call us at 800-346-6873.

Before processing your request, we will need to verify your identity and confirm you are a resident of Essen. In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems. As a result, we require requests to include your first name, last name, email address, shipping address or customer ID, if applicable. We may at times need to request additional personal data from you, taking into consideration our relationship with you and the sensitivity of your request.

In certain circumstances, we may decline a privacy rights request, particularly where you are not a resident of Essen or where we are unable to verify your identity.

Authorized Agents In certain circumstances, you may designate an authorized agent to make a request under the CCPA on your behalf. To be able to act, authorized agents must submit proof that they are authorized to act on your behalf. Mouser denies requests from claimed authorized agents who do not submit adequate proof that they are authorized to act on your behalf. In order to verify the authorized agent’s authority, we generally require evidence of either (i) a valid power of attorney or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. Depending on the evidence provided, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request.

Minors Under 16. We do not sell the personal data of consumers we know to be less than 16 years of age. Please contact us at sales@ifmelectronics.org to inform us if you, or your minor child, are under the age of 16.

RETENTION OF PERSONAL DATA

We retain personal data only for as long as is reasonably necessary to fulfill the purpose for which it was collected. However, if necessary, we may retain personal data for longer periods of time, until set retention periods and deadlines expire, for instance where we are required to do so in accordance with legal, tax and accounting requirements set by a legislature, regulator or other government authority.

To determine the appropriate duration of the retention of personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting and other applicable obligations.

Therefore, we retain personal data for as long as the individual continues to use our services for the purposes explained in our Privacy Policy. When an individual discontinues the use of our services, we will retain their personal data for as long as necessary to comply with our legal obligations, to resolve disputes and defend claims, as well as, for any additional purpose based on the choices they have made, such as to receive marketing communications. In particular, we will retain call recordings, the personal data supplied when joining our services, including complaints, claims, and any other personal data supplied during the duration of an individual’s contract with us for the services until the statutory limitation periods have expired, when this is necessary for the establishment, exercise, or defense of legal claims.

Once retention of the personal data is no longer necessary for the purposes outlined above, we will either delete or deidentify the personal data or, if this is not possible (for example, because personal data has been stored in backup archives), then we will securely store the personal data and isolate it from further processing until deletion or deidentification is possible.

NOTICE OF FINANCIAL INCENTIVES

We provide programs and other offerings intended to provide benefits to eligible participants that may qualify as financial incentives under certain privacy laws. For example, the financial incentives we may make available to interested individuals include promotional materials or opportunities to obtain sweepstakes and contest prizes.

To obtain access to certain of these programs and other offerings, we may ask to collect or share an interested individual’s personal data, including name, contact information, and purchase history. We have determined that the value of these programs and other offerings are reasonably related to the value of the personal data we receive and otherwise process in connection with these programs and offerings, based on our reasonable but sole determination. We estimate the value of the personal data we receive and otherwise process in connection with these programs and offerings by considering the expense we incur in collecting and processing the personal data, as well as the expenses related to facilitating the program or offering.

The terms applicable to each program and other offering are provided at the time an eligible individual is offered an opportunity to participate. Interested individuals can opt-in to these financial incentives by following the instructions presented at the time the offer is made. Participating individuals may withdraw from our programs and other offerings at any time by following the instructions provided in connection with each offering.